Need Game Support?

August 20, 2020
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General

Greetings, Adventurers!

Thank you for joining us during our Preview Event. The New World team want you to have the best experience possible during this time. During previous playtests, we discovered some issues that may affect some players. While we are still in the Alpha phase of testing we have compiled a list of known technical issues and potential remedies.

 If you are experiencing technical issues that are not part of this list or have found a new resolution to a known issue please head over to our Support Forums.


What are New World’s recommended system requirements?
  • OS: Windows® 10 64-bit

  • Processor: Intel® Core™ i7-2600K / AMD Ryzen 5 1400

  • Memory: 16 GB RAM

  • Graphics: NVIDIA® GeForce® GTX 970 / AMD Radeon R9 390X or better

  • DirectX: Version 12

  • Network: Broadband Internet connection

  • Storage: 35 GB available spaceAdditional Notes: Internet connection required to play, offers in-game purchases


I am encountering errors when starting the game, what can I do?

There are a few different solutions that have worked for users with errors on launching the game:

  • Run a Steam Integrity Check for New World

  • Uninstall and Reinstall New World

  • Reinstall Easy Anti-Cheat

  • Make sure your Windows install is fully up to date

  • Make sure you are not running a beta version of Windows via the Insider Program for Windows 10


There are weird graphical issues, what should I do?

Make sure your graphics drivers are completely up to date. If the issue persists, try to use the Steam Integrity Check on your install.


I select my character and click Play but only get a black screen and then disconnected. This worked before but not now. Why?

We are still working to figure this one out, but right now it seems the best resolution is to delete that character and start again. Sadly, we can’t recover characters at this time.


How do I fix latency issues that I am having?

Try performing some connectivity maintenance such as flushing your DNS and resetting your router. Also, make sure that you do not have other things running in the background that can be taking up bandwidth. It is possible that, based on where you are located, there may be some latency because of distance from the server, hops taken to reach the server, or connectivity issues based on service providers.


💡 Protip: If you don’t see your issue here on the FAQ, check out the Support Forums to find a solution for your issue!