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FAQ

When is the game coming out?

New World will launch in May 2020.

Will it only be on PC?

New World will only be available on PC.

Do I need an Amazon account to play it?

No, you do not need an Amazon account in order to play New World. You will need a Steam account to launch the game.

Where can I purchase the game?

You'll be able to purchase New World on Amazon.com and also on Steam.

How much will the game cost?

There will be two versions, Standard and Deluxe. The Deluxe Edition comes with a variety of bonus content. Details on both versions can be found here.

Can I buy in-game items with real money?

Players will be able to purchase optional in-game items.

How do I cancel my pre-order?

You can cancel your pre-order at any time on Steam by going through the standard refund flow. Information on that process can be found here. To cancel your pre-order on Amazon, simply go to Your Games and Software Library and click Cancel Pre-order.

When is the last day for pre-order?

You can pre-order the game all the way up until its release in May 2020.

When do I get my pre-order benefits?

Your pre-order benefits will be granted to you when the game launches in May 2020.

How do I redeem my pre-order benefits?

Your pre-order benefits will be automatically entitled to your account once the game launches in May 2020.

How do I redeem my Deluxe Edition items?

All in-game items are automatically entitled to your account once the game launches in May 2020. The Digital Art Book will be delivered as a DLC package connected to the Deluxe Edition.

How do I access my Deluxe Edition skins?

Once the game launches in May 2020, you will be able to equip your skins through cosmetic unlocks for several armor and weapon sets in the game.

How do I access my Deluxe Edition house pet?

Once the game launches in May 2020, you will be able to access your Mastiff house pet when you unlock player housing at level 20 in-game.

Where can I find New World social?

You can always follow us on Twitter, Facebook, and Instagram.

I'm interested in writing a review of New World. Who can I contact?

To be put in touch with our Community or PR Team, please email NewWorldCommunity@amazon.com

What kind of game is New World?

New World is an Open World MMO set on the fictional and supernatural island of Aeternum in the 17th century.

Will there be classes in New World?

No. Players can play and progress how they want. Players can create builds customized to their preference through our Weapon Mastery, Attributes, and Endless Tradeskill Progression systems.

What does the name New World mean?

The game starts with the discovery of a mysterious new land. In this New World, players carve their destiny alongside hundreds of other players in a wild and supernatural 17th century world. You'll need to band together to keep fortified strongholds against other players and hostile creatures. 

Is New World based on real history?

No. New World is set in an alternate-history in the twilight of the Age of Exploration, and takes place on the fictional and supernatural island of Aeternum in the 17th century.

How many other players will be on my server?

You'll be adventuring alongside over 1,000 other players in Aeternum.

Will there be multiple servers?

Yes. More information on server locations will be made available closer to launch.

Will there be in-game voice chat?

There are currently local voice channels in the game.

Will people from different parts of the world be able to use the same servers?

Currently, players can join any server, though you may experience latency issues if connecting to a distant server. We'll constantly monitor server performance and make adjustments as needed.

What are the recommended specs for New World?
  • CPU - Intel® Core™ i7-2600K, AMD Ryzen™ 5 1400

  • GPU - NVIDIA® GTX 970, AMD Radeon™ R9 390X

  • Mem - 16GB RAM

  • Disk - SSD

  • OS - Windows®10 64-bit, DirectX 12

What are the minimum specs for New World?
  • CPU - Intel® Core™ i5-2400K, AMD CPU w/ 4 physical cores @ 3Ghz

  • GPU - NVIDIA® GTX 670 2GB, AMD Radeon™ R9 280

  • Mem - 8GB RAM

  • Disk - 7200 HDD

  • OS - Windows® 8 64-bit, DirectX 11

Can I play the game if I live outside the United States? Will there be servers in Latin America/Europe/Asia/etc?

We are working to determine where global servers should be for launch in May. For Beta Test servers, we're exploring options to create an optimized experience for North America and Europe.

What languages will be supported?

New World will be playable in English (US & UK), Spanish, Brazillian Portuguese, Italian, French, German, and Polish.

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Pre-Order for Bonus Content

Secure Closed Beta access and get Isabella’s amulet, the Fist Bump emote, a guild crest set, and a unique title.